If you guessed that Veronica Mars is affecting me more than it probably should, you are right. Early this morning I got a phone call. It wasn’t from any of my customized ring tones, so I let it ring, thinking that it would be too much effort to crawl out of the bed, walk across the room, only to find out it was another call from some 800 number probably trying to sell me a timeshare.
As I drove to work this morning, I checked the messages on my phone, but sadly my mystery caller didn’t leave a message. So when I got to work, I reverse looked up the phone number and was presented with at least the first initial and last name of my caller. I called Jenny and asked her if she knew anyone with my mystery caller’s last name.
“I don’t know why you didn’t just answer it when they called.” Jenny teased me. “You know it could have been some hot guy wanting to ask you out, or people trying to give you money.”
“No smart guy who wanted to date me would call me before 8am. He would just know I wouldn’t appreciate that” I pointed out to Jenny.
“Why don’t you just Google them, Veronica” she continued to mock me.
I Googled my mystery caller and only found an obituary from someone who had died in 1906!
Don’t you think it is probably good that I will be taking a break from Veronica Mars next week?
So maybe it is true, maybe in all of our Veronica Mars watching, I might have picked up some of my own sassiness.
It seems as if I have had quiet a few run-in’s with poor customer service. In fact, I previously blogged about the shenanigans I have faced from the retail community. But nowhere I have previously mentioned is a bad as poor customer service I continually get from McDonald’s.
I understand that it is summer, and there are probably excessive amounts of new to work force employees, but whether in drive thru or in the restaurant the lack of professionalism is always displayed. (Sorry Vanessa, I am sure I would find all kinds of professionalism at your McDonald’s)
Finally after six months of nothing but foolishness from my McDonald’s experiences, I decided I was going to email the company and express my concern regarding customer service. But when I found the contact information, there was only a snail mail address to write my concerns to.
Yes, I will admit that the idea of formulating a real letter rather than an off the cuff e-mail to the corporation did deter me, but when Eric and I visited McDonald’s earlier this week with yet more shenanigans, it was the straw that broke the camel’s back and I sat down to write this letter. (Yes, Eric has already teased me for writing ‘severely depleted’.)
Here’s hoping for change. Here’s hoping for a return to professionalism.
How did time sneak up on us?
As Always,
2 comments:
Denise, as a McDonald's employee, I can tell you that we enjoy customer feedback! The letter you wrote was wonderful! I only wish that we received such nice letters from upset customers...I'm so sorry that your McDonald's experiences haven't been great! (You should visit the one here ;)) Really, in all reality, I loved the letter! ;)
The letter is good! It reminds me of My Mom, haha sorry. She usually writes complaint letters to various companies if she has a problem or bad experience. It has paid off in the end for her too! Like literally sometimes!
Post a Comment